Shipping policy

Shipping Policy

Thank you for visiting and shopping with us at Sterling Power and AMPS. 

Domestic Shipping Policy

Shipment processing time

All orders are typically processed within 1 business day of receipt, but depending on warehouse load or unforeseen circumstances this could be delayed by up to two business days. If there are circumstances that mean that your order must be cancelled, adjusted or may face additional delays we will contact the purchaser by using the information they have provided to us for the order. Orders are not processed or shipped from Friday midday through Sunday, or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.

Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

For domestic deliveries we typically utilise DPD next working day delivery. There are alternative options at checkout including Saturday deliveries and deliveries before a certain time.  For Scottish highlands or islands next day delivery is unlikely. 

For shipments that require special transport (Class 9 goods, high weight/shape goods) we will utilise other shipping networks. 

For deliveries to Europe we will use either DPD, FedEx or UPS depending on what service is most sensible. 

For deliveries outside of Europe, our first choice of courier is FedEx, followed by UPS.

Shipment to P.O. boxes

We flatly refuse to ship to P.O boxes. Shipping addresses that we suspect to be to a P.O box are liable to be cancelled immediately. If a P.O box is not identified by us and we send to the P.O box and there is an issue, either during transit or after transit (claiming items arrived damaged or the wrong item was sent), we are likely to refuse any acknowledgement of wrong-doing or error in shipping. P.O boxes are frequently used by e-commerce scammers and fraud. Ignoring this clause is at your own financial risk. 

Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation email with invoice confirmation immediately after the order (pending Shopify). If tracking information is not included and you want to chase the order, please contact us directly. 

Customs, Duties, and Taxes

We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility. Within the UK VAT is automatically included. When sending to North America we offer the option at checkout for Direct Duties Paid to be included. Not clicking this option will mean you are highly likely to be charged taxes on import. 

When sending to Europe DPD does not offer DDP terms- so we send items without tax and European customs or the courier are likely to contact you for the import taxes.

Damages

We are not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim. 

International Shipping Policy

We currently do ship to most countries, with exception being our Lithium Batteries (which may be available for transport on direct request, as it requires special quotes). If your country is not available at checkout then this may be because we do not have a pre-defined price to your country. Use the contact form to talk to us directly for quotes.

Incorrect Shipping Addresses and Refused Delivery

We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.

We will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.

Missing or Stolen Shipments

If you didn't receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible.

We will file a claim with the shipping carrier and collect evidence for you from the couriers available information. Allow up to 21 days for the investigation. We will be unable to provide any resolution to this until we are able to investigate the case further.